Privacy
Who can see my bill?
Your bill details help us compare costs for your home.
In plain words
- What happens when I sign up for emails?
- We save your email and consent. Resend delivers our emails.
- What happens to the bill I upload?
- Software, including AI, reads it to compare plans.
- Can someone else open my report link?
- No. A link alone won’t open your report.
- How long do chats stay saved?
- Guest chats: 24 hours. Account chats stay saved.
- Can I stop a permission?
- Yes. Use Stop everything on Requests & activity.
- Can I request deletion?
- Yes. We must keep some records.
The full wording for each answer is below.
What happens when I sign up for emails?
We save your email and consent. Resend delivers our emails.
We save your email address, signup date, signup source and the email permission you gave us. We share your email with Resend to deliver EnergyFriend launch updates and newsletters. You can unsubscribe using the link in an email. Joining does not authorize bill access or a change to your electricity plan.
What happens to the bill I upload?
Software, including AI, reads it to compare plans.
We use bill details and chat messages to prepare comparisons. AI services help read bills and answer questions. Account uploads can include a saved PDF. Cookies keep you signed in and track guest limits.
Can someone else open my report link?
No. A link alone won’t open your report.
No. A link alone won’t open your report. Sign in to see account reports. For a guest report, use the browser where you made it.
How long do chats stay saved?
Guest chats: 24 hours. Account chats stay saved.
Guest chats expire after 24 hours. Account chats stay saved when you start a new conversation. Original PDFs and comparison records are stored separately.
Can I stop a permission?
Yes. Use Stop everything on Requests & activity.
Yes. To stop EnergyFriend switching plans for you or checking your plan, use Stop everything on Requests & activity. We may need to keep records of earlier actions.
Stop EnergyFriend actions →Which records do you keep?
We keep restricted bill, comparison, permission, switch, support and payment records for at least seven years. Legal or investigation holds can require longer storage. Guest chats expire separately. This archive excludes sign-in sessions and stored payment credentials. New analytics records contain event counts, not customer IDs or bill details.
Can I request deletion?
Yes. We must keep some records.
Yes. Have an account? Delete bills, chats, comparisons or your whole account in Account → Settings. No account? Use our contact page. Our retention policy requires us to keep some records.
Contact us about deletion →
The short version
Can someone else see my report?
A report link alone does not give someone access.
Saved in my account?
Sign in to that account to open its reports.
Used it as a guest?
Open the report in the browser that made it.
Did I approve a switch?
No. Sharing a bill does not approve a switch.