Contact
How do I reach EnergyFriend?
Questions, deletion requests and complaints.
How do I reach you?
Email hello@energyfriend.org
You don’t need an account.
Who runs EnergyFriend?
A planned nonprofit.
EnergyFriend is a planned nonprofit. About EnergyFriend
How do I delete my information?
Account holders can delete it in Settings.
Delete bills, chats, comparisons or your whole account in Account → Settings.
No account? Email hello@energyfriend.org and tell us what to delete. Include the email address you used, if any.
We delete guest chats 24 hours after they start. Our retention policy requires us to keep some records. How we handle your information
How do I make a complaint?
Contact your provider first.
For a problem with your electricity service or bill, contact your provider first. You can also use the Texas utility commission’s complaint form ↗. For a problem with EnergyFriend, email us at the address above.
Who fixes an outage?
Call the outage number on your bill.
We can’t restore power.